Job Profiling for the Future Role of Bar and Deli Managers: Real Impact was asked to undertake detailed role profiling to identify ‘critical success factors’ for top performance as a Bar and Deli Manager. The project included:

• Development of a competency based interview framework to ensure selection of the right people for the roles – ‘Recruit Right.’ Area Managers were trained to use the new interview format, ensuring greater accuracy in selecting managers of the future.
  


• Development of a Performance based Appraiser and Appraisee framework to assess and develop performance of both existing and future Bar and Deli Managers.

In June 2005, these selection and development frameworks were launched.

Results
Higher performance, reduced turnover, and more effective interaction and communication within the organisation between various levels.

“The competency framework has captured the qualities instrumental in making ‘top of the tree’ managers and translating that into very simple, clearly articulated values. I have seen a lot of models, but never one so clearly formulated, well thought out and pertinent to exactly what we required – it is the best framework we have ever seen!”

“The ‘Best Behaviours’ model allows employees to determine what qualities they need to possess, and to identify their existing strengths and development areas they need to work on, in order to qualify for promotion.”

“In terms of ‘Recruit Right,’ it is already evident that our managers are recruiting better personnel…the calibre of employees after only a few months is superior as a result.”

“The framework is absolutely unique, and, in terms of growing and adding value to our organisation, is business critical – we are delighted!”

Andrew Lawson, HR Manager, Coffee Republic